Refund and Returns Policy
At Linen Elegance, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure your peace of mind.
Return Eligibility
Unworn and Unused Items:
To be eligible for a return, items must be unworn, unused, and in the same condition as received. They must also be returned in their original packaging.
Time Limit:
You have 30 days from the date of delivery to initiate a return or exchange.
How to Initiate a Return
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Contact Us:
Please contact our customer service team at [email protected] or call us at 1-800-LINEN-SU (1-800-546-3678) to initiate the return process. Provide your order number and reason for return. -
Return Authorization:
Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s). -
Pack and Ship:
Pack the item(s) securely in the original packaging, if possible, and include the RA number on the package. Ship the item(s) back to us using a trackable shipping method.
Refund Process
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Refund Method:
Refunds will be issued to the original method of payment. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or credit card issuer. -
Return Shipping:
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process outlined above. Contact our customer service team to initiate an exchange request. We will process the exchange once we receive and inspect the returned item(s).
Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Custom or Bespoke Orders: Made-to-order items that are tailored specifically to your measurements.
- Final Sale Items: Items marked as final sale or clearance.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at [email protected]. Our customer service team is here to assist you and ensure your satisfaction.